Welcome to our easy guide on how to reverse MTN Mobile Money transfers in Ghana! If you’ve made a mistake or need to cancel a transfer, we’re here to help. We’ll take you through each step so you can do it without any trouble. Let’s get started!
The MTN mobile money transfer service is one of the easiest ways to send or receive cash and pay bills in Ghana. You must know how to reverse MTN mobile money. This knowledge will come in handy in case you send money to the wrong number.
How to reverse MTN mobile money
MTN mobile money is an electronic mobile service used for cash transactions. This service is usually provided by telecommunications companies through partnerships with various banks.
Bank accounts are connected to the service to access subscribers’ accounts. Various rules and regulations are employed in this technology to protect clients from fraud
Step 1
Report to MTN Ghana customer care
After noticing that you sent cash to the wrong number, you can make a call to the MTN customer care service requesting your cash back. Follow the steps below to do this.
- Call 100 within the first 15 days from the day you made the wrong transaction.
- Select your preferred language.
- Select Mobile Money.
- Select Wrongful Mobile Cash Transactions.
- Select Speak to an Agent.
- Explain your situation to the agent who picks up your call and mention the correct account to which you intended to send cash.
- Mention the account you mistakenly sent the money to.
Once you complete your request, MTN will start an investigation and send a message to the person within 15 days. If the person who received your money wrongfully accepts, the amount is credit‐ ed to your account.
Step 2
Using social media
MTN Ghana has active social media accounts. You can seek help from the official social media platforms listed below.
Facebook: @MTNGhana
Twitter: @MTNGhana
Instagram: @mtnghana
WhatsApp: 0554300000/ 0555300000
You talk to MTN officials when you use the official social media platforms. Request them to help you retrieve your money.
Step 3
Visit Nearest MTN OFFICE
Another alternative is visiting the nearest MTN office to request a reversal. Follow the steps below to complete the process.
- Visit the nearest MTN mobile money agent/Office. Ensure you report the matter within 30 days of the incident.
- Give the exact figure you wrongfully transacted and the number of the wrong recipient.
- Allow time for the claim to be investigated and established.
- Approval of the claim will result in your cash reversal being initiated. This process takes up to 15 days from the day you report.
- Confirm a successful mobile money reversal once you get your cash reversed.
How to reverse MTN airtime transfer
Apart from cash reversals, it is also possible to reverse airtime. Follow the steps below to reverse airtime transfers.
- Dial the MTN money reversal code, i.e., *170#
- Reply with 7 to access your mobile money wallet
- Select option 5 for airtime reversal
- Put the amount of transaction to be reversed
- Then enter 1 to initiate the process
You will receive a confirmation SMS when the process is successful
You can also reverse it by making a reversal request on the official MTN social media pages or calling the MTN customer care desk. Alternatively, you can visit the nearest office for assistance or request the wrong recipient to send the cash back to you.
How do you reverse money on MTN agent?
You can recover your money by placing a reversal request with the customer care desk at the nearest physical office, on social media, or via call.
How do you reverse a mobile money bundle?
You can recover your cash by placing a reversal request with the customer care desk at the nearest physical office, on social media, or via call. You can also ask the wrong recipient to send back your money.
How long does it take to reverse money from MTN?
It takes about 15 days for your claim to be established and processed. It takes that long because your claim has to be investigated and established. If you make a person-to-person transfer, it takes a much shorter period, but a reverse is not guaranteed.
How do you reverse money sent to a nonMoMo user?
To reverse money sent to a non-MoMo user, call the MTN customer care desk for assistance. You can also visit the nearest MTN office
Reversing MTN Mobile Money transfers in Ghana is a straightforward process when you know the steps. We hope this guide has helped you through the process. Stay tuned for more useful tips and guides!”